A Miami General Contractor Who Eliminated Change Order Disputes

The Story

Roberto A. runs a mid-size remodeling crew in Miami. Kitchen renovations, bathroom overhauls, room additions — the kind of work where the scope changes three times before the drywall goes up.

"Homeowners would ask me to add a recessed light here, move a wall there, upgrade the tile. I'd say 'sure, that'll be extra' and they'd nod. Then when the final bill came, they'd say 'I never agreed to that.'"

Roberto lost $12,000 in one year to change order disputes where he had no documentation. He was doing the extra work on a handshake.

"Now I send a new quote through JobsPaid for every single change, no matter how small. Customer wants to add a $200 outlet? They get a quote. They approve it in writing. Done."

In the eight months since switching, Roberto has had zero change order disputes.

"One customer tried it last month. Said she never asked for the upgraded backsplash. I pulled up the quote on my phone — her approval, the date, the line items. She apologized and paid immediately."

Roberto estimates the documentation has saved him at least $8,000 and countless hours of arguments.

"In this business, memory is your worst enemy. Nobody remembers what they agreed to three weeks ago in the middle of demolition. But a signed quote? That remembers everything."