Troubleshooting WhatsApp AI Messages

If the JobsPaid WhatsApp AI is not responding or is creating incorrect invoices, here is how to diagnose and fix the issue.

AI Not Responding

Check the number: Make sure you are messaging +1 (906) 999-7989. The previous numbers are no longer active.

Check your account: The AI only responds to phone numbers registered with a JobsPaid account. If you recently changed your phone number, update it in Settings → Account.

Wait and retry: Occasionally there is a processing delay of 1–2 minutes during high traffic. If no response after 5 minutes, try again.

Invoice Created With Wrong Details

If the AI misread your message and created the wrong invoice:

Type "cancel" or "delete" to void the incorrect invoice
Resend your message with more specific details
Include the customer's full name, phone number, each line item with its amount, and any notes

For complex invoices, add more structure: "Invoice for Carlos Mendez, 713-555-0192. Line 1: Demo and haul — $400. Line 2: New drywall install 200 sq ft — $850. Line 3: Paint 2 coats — $300."

Voice Note Not Transcribed

If you sent a voice note and the AI says it could not transcribe:

Re-record in a quieter environment
Speak slowly and clearly
Keep the note under 3 minutes
Try typing the same information instead

Photo Not Recognized

If the AI could not read your photo:

Take the photo in better lighting
Hold the camera steadier
Make sure the text is within the frame and in focus
Try a closer shot that focuses on the text

Getting Human Support

Type "support" or "help" in the WhatsApp chat to create a support ticket and have the team investigate.