How to Cancel an Invoice

If you created an invoice by mistake, a job was cancelled, or you need to void it for any reason, here is how to cancel an invoice in JobsPaid.

Cancelling an Invoice

1. Open the invoice from Dashboard → Invoices
2. Tap the ⋮ menu (three dots) or Actions
3. Select Cancel Invoice
4. Confirm the cancellation

The invoice status changes to Cancelled. It remains in your records for accounting purposes but is no longer active.

What Happens After Cancellation

• The invoice link (jobspaid.ai/i/...) shows "Invoice not available" to customers
• The invoice no longer counts toward your outstanding balance
• The invoice is excluded from revenue reports
• Your customer cannot pay a cancelled invoice

When to Cancel vs Delete

Cancel — When you want to keep a record that the job was discussed (protects you if there is a dispute later). Cancelled invoices stay in your history.

Delete — Removes the invoice entirely (use for test invoices or obvious data entry mistakes). Deletable from the invoice detail page; contact support to restore if needed.

Notifying Your Customer

If you sent the invoice to a customer before cancelling, consider sending them a message explaining the cancellation. The system does not automatically notify the customer.

Tax Implications

Cancelled invoices are not counted as revenue. If you collected partial payment before cancelling, record a refund (or discuss with your accountant how to handle the partial amount).