My PDF Will Not Download

If your invoice or receipt PDF is not downloading, here is how to fix it.

Allow Pop-ups and Downloads

Most browsers block automatic downloads by default. When you tap the download button, look for a notification in your browser's address bar or a pop-up blocker message. Click "Allow" to permit the download.

On iPhone (Safari)

Safari on iPhone sometimes opens PDFs in a preview instead of downloading them. To save the PDF:

1. Tap the download button — the PDF will open in a preview
2. Tap the Share icon (box with arrow)
3. Select Save to Files or Print to save it

On Android (Chrome)

Chrome on Android should download PDFs automatically. If it does not:

1. Check your Downloads folder
2. Make sure you have storage space available
3. Try tapping the download button again

PDF Generation Failure

If you see an error when trying to download, the PDF may not have generated correctly. Try these steps:

1. Wait 30 seconds and try again
2. Hard refresh the page (Cmd+Shift+R)
3. Open the invoice and tap Regenerate PDF if the option is available

Very Large Invoices

Invoices with many line items (30+) can take longer to generate. Wait up to 15 seconds before tapping the download button again.

Contact Support

If none of the above works, email support@jobspaid.ai with your invoice number. The team can generate and email the PDF to you directly.