Why My PDF Looks Different Than Expected

If your invoice PDF does not look the way you expected, here are the common causes and how to fix them.

Missing Logo

If your logo is not appearing:

• Check that you uploaded a logo in Settings → Business Profile
• Make sure the image format is JPG or PNG
• Try uploading a different version of your logo
• Regenerate the PDF by opening the invoice and tapping Regenerate PDF

Business Name or Address Wrong

If your name or address is wrong on the PDF, update your business profile in Settings → Business Profile and save. Regenerate the invoice PDF to pick up the changes.

License Number Missing

Your license number only shows on PDFs if:

1. You entered it in Settings → Business Profile → Contractor License
2. Your state has license display enabled

Check both settings and regenerate the PDF.

Different Formatting on Different Devices

The PDF is a static file and should look identical on all devices. If it looks different, you may be opening different versions. Make sure you download the latest version by tapping Download PDF fresh from the invoice.

Tax Not Showing

Tax only appears on the PDF if the invoice has a tax amount above $0. Check that tax is enabled for the invoice and the correct ZIP code is entered.

Currency Symbol Wrong

Currency is set based on your country in Settings → Business Profile. If you see USD on an invoice that should be in another currency, check that your country is set correctly.